FAQ

What services do you provide?

We offer headliner repairing service. Before we come to collect, you need to remove the headliner panel by yourself or your local garage.

New added, you can choose our add-on service for the panel removal and installation if you can’t do it yourself.

You can keep the car in your own while we are repairing the headliner.

We will return the headliner panel to you once the fabric has been replaced.

Then the headliner panel can be fitted into your car.

What are the service areas?

Please check our available Postcode below.

South East Area:
AL 
BN  
GU  
HP  
LU 
*OX 
PO1-PO22 
RH
SL
SO
TN1-TN22 

Greater London Area:
BR 
CR  
DA  
*EC 
EN 
HA  
IG  
KT 
N  
NW  
RM  
*SE  
SM  
*SW 
TW  
*W 
*WC  
WD  
UB 

If your Postcode is not included above, you may consider to take your vehicle to our garage for the repair. For further enquire, please contact us.

*For Congestion Charge Zone in London and ZEZ in Oxford, we can only provide the door-to-door service on free time slots.

How does the repair process?

1. Appointment – Place an online booking for the headliner panel collection.

2. Confirmation – We will confirm your booking within 1 working day by Whatsapp.

3. 1st Turn up – Collection for the headliner panel. Before we come, you or your local garage need to remove the headliner panel and get ready. Or you can choose our add-on service for the panel removal and installation.

4. 2nd Turn up – After 3-10 working days, we will return the repaired headliner panel to you or your local garage 

5. The panel can be installed back into your car and finish the process.

How long does the repair take?

Lead time:

  • 3 – 10 working days for the headliner fabric replacement
  • If you choose our panel removal and installation service, the processes need to take about 1-1.5 hours for each.
What cars can use the service?

All the cars, vans, trucks that with a fabric headliner can enjoy our service. We are happy to repair sagging headliner or solve the related problems.

What do I need to provide for the repair?

We will only collect, repair, and return the headliner panel to you.

You should remove the headliner panel by yourself or your local garage and then install back to your car after we finish and return the panel to you.

If you choose our panel removal and installation service, you can just simply unlock you car for access and let us handle all the process.

How can I place a booking?

You are welcomed to place an online booking by our website / Whatsapp. We will confirm your booking by Whatsapp within 1 working day.

Can I make a specific time appointment?

You can make the appointment with the time slot provided. If you have any difficulties, please don’t hesitate to contact us.

What payment methods are accepted?

Pay online (Credit card / Debit card)
– We accept VISA, MasterCard, American Express credit/debit card payment.

Bank Transfer
– You can transfer the fee into our bank account.

Pay in person
– You can pay on the day that we return the headliner panel to you.

When should I pay?

Pay online
– You can finish the payment when you place a booking on our website.

Pay in person
– You can pay on the day that we return the headliner panel to you.

How can I contact you for enquiry?

Please feel free to contact us by Whatsapp 07833 812883 or Email info@aukomotors.co.uk.

We’ll come back to you within 1 working day.

*Phone calling is temporarily unavailable.